Where is my data stored?
By default, data is processed and stored in the region closest to your organisation to minimise latency and meet local data residency expectations.
Default regions
- Australian and New Zealand customers — data is stored in Australia (AWS ap-southeast-2)
- UK customers — data is stored in the UK (AWS eu-west-2)
- US customers — data is stored in the United States (AWS us-east-1)
What "data" means here
Data residency applies to:
- Documents processed by your assistants (submissions, PDFs, emails, attachments)
- Your assistant configurations and workflow rules
- Transaction logs and audit trails
- Integration credentials (stored encrypted)
AI model inference (the actual reasoning step) may use compute in a different region depending on the model provider. This is standard for cloud AI services and does not result in persistent data storage outside your home region.
Custom data residency
If you have specific data residency requirements — for example, needing all data to remain within the EU or within Australia — contact your account manager before signing up. We can confirm whether your requirements can be met and, for enterprise customers, discuss dedicated infrastructure options.
Regulatory context
Australian customers subject to the Privacy Act and APRA CPS 234 requirements should note that our default Australian data residency is designed with these obligations in mind. If you have a specific compliance question, contact security@evari.tech.