How does billing work?
Evari has two types of charges: the one-time sprint fee and the ongoing platform subscription.
Sprint fee
The sprint fee is a fixed, one-time charge paid before the sprint starts. It covers the full delivery — discovery, build, integration, deployment, training, and 30 days of post-launch support. There are no variable or unexpected costs on top of the sprint fee.
Platform subscription
After the sprint, you pay a monthly subscription to keep your assistant running on the Evari platform. This renews automatically each month.
- Monthly billing — charged on the same day each month
- Annual billing — charged once per year at a 20% discount (see below)
You can cancel your platform subscription at any time. Your assistant will remain active until the end of the current billing period.
Payment
We accept all major credit and debit cards. For larger organisations or annual subscriptions, payment by invoice (bank transfer) is also available. Contact your account manager to arrange this.
Invoices
Invoices are sent by email after each charge. If you need a copy of a previous invoice, contact your account manager.
Upgrading or downgrading your tier
You can upgrade your platform tier at any time — the change takes effect immediately. Downgrades take effect at the start of your next billing period.
What happens if I stop paying?
If a payment fails, we will notify you and attempt to retry. If the issue is not resolved within 7 days, the platform subscription will be paused and your assistants will stop processing. Your data and configurations are retained for 30 days, giving you time to resolve the billing issue or export anything you need.